Support Questions
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Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
Moz cant crawl site?
We're getting an error saying Moz is getting an errors crawling our client's site, but when I've put this though Google Search Console I'm not seeing any issues - any suggestions?
Product Support | | Ramarketingrob0 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Hi, As the title states, I forgot to cancel our subscription before the trial expired and was charged USD 159.00. The product isn't a good fit for us at the moment. Will look at in the future again. Thanks J
Product Support | | jandigitalstudios_seo0 -
How do I unlink my Google analytics account ?
I have three Google analytics accounts linked. I can see all properties from these accounts. I want to unlink two Google analytics accounts so that they dont reflect in the Moz account. How can this be done ?
Product Support | | vernon1231 -
Not working
my website is best self tanning oil are not searching in moz search bar how to show in search bar please help me
Product Support | | jksoiuerw0 -
Free trial Subscription
If we cancel my free trial subscription on moz before 30 days use will have any charge pay
Product Support | | abhitherock0 -
Solved Where do I find my keywords that have been added to my campaign?
Hello, Where can I manage and download all the keywords I have added to a campaign? Thanks so much! Greg
Product Support | | Awakening-Mind0 -
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
Moz took money from my account?!
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
Product Support | | cjhswe810 -
Moz not working
Hey Moz Team I'm facing issues while using the Moz account. I have a premium account but not working when I analyze the website http://smsbomberap.com/ its show error.
Product Support | | achkhasa1 -
Why are NONE of my keywords fluctuating in ranking?
I am tracking 77 keywords for a particular company. These have been running for well over a month while I have been working on some page optimizations across the website. Why have NONE of my keywords fluctuated in rankings at all? This is very strange and I have never had this happen before.
Product Support | | Lkantun0 -
I ask for a refund.
Sorry... I entered the card number by mistake.. So I want my money back. _Again I'm so sorry. _
Product Support | | godkjpotat0 -
Keyword Ranking Report shows 3 duplicates for each keyword
I have a question about tracked keyword reports. When I extract my data for November for one of my campaigns, there seems to be 3 duplicates of each keyword in the report, each showing different ranking and rank change data. Can you confirm why this happens and how I can tell which the most recent data is? Thanks
Product Support | | John-Clark0 -
Moz not tracking search traffic & not displaying correctly in pdf report
Hi For one of our clients search traffic has stopped tracking and there are no error msgs. For the same client, when you save the report to pdf format, it appears as per below?
Product Support | | Nikki9590 -
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect1 -
I would like to close my account
good morning i would like to close my account because i cant understand it and i don't have time to learn it
Product Support | | Fardous0 -
Remove account from MOZ
I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period, Moz tried to cut 149 Dollar from my account without notifying me. But they could not because there were insufficient funds on my credit card. I haven't used any services and would like to remove my account from Moz service? Would appreciate your assistance.
Product Support | | edgarsb0 -
Why doesn't Moz read the right meta description?
We have a WordPress blog and Moz continues to read our site title as the meta description instead of the nicely crafted and SEO-friendly meta descriptions we are writing on each post in our Yoast plugin. Can someone help use understand why Moz is reading the site title rather than the post meta descriptions? (We did test deleting the site title all together but then this made Moz think that there is no meta description for any of the posts.)
Product Support | | simran-s1 -
Keyword ranking is different from rankings report
I just recently posted a blog with the hopes on winning the search "what is sharepoint" I am tracking that query in Moz. I checked this weekend and it looks like I did land in the SERP's postion 23- 26. My colleague a couple hours away from me can see it too in a similar position, and in the rankings I can see it in position 24 when I click on the SERP's spot in moz, but it does not show my position as a rank # Any idea why? Thanks,
Product Support | | AvePoint
Amanda1 -
Why i still being charge ?
i already cancel when date 8 now i being charge? i dont being charge How could i cancel it from carD??? nb24hLv
Product Support | | er1kson_180 -
Moz is not showing difficulty and Priority from last day. can any body help?
i was just trying to check a keyword difficulty but when i put my kw the difficulty and priority is showing like this ( - ). can any one help? thanks
Product Support | | ayybeedee1 -
My site crawl has been in progress since last week
Hi there, I've been waiting on my site crawl to complete since Friday (it's Tuesday now), but it still has the 'in progress' notification at the top. Is it normal for it to take over 3 days? Or is there something holding it up?
Product Support | | VAPartners0 -
Mozbar covers the website headers.
I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu
Product Support | | Niujbuj760 -
How often are keywords updating in moz
How often do they update, I have set up a campaign, added kw and its been 7 day and no update on rankings..
Product Support | | dave8580 -
I'm just coming up for renewal and didnt notice the price increase
Has the price for moz pro gone up considerably this year? I hadn't noticed or will it renew on the same price as previously?
Product Support | | Libra_Photographic0 -
Moz have multiple problems.
i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
Product Support | | Iuj873g0 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
How to cancel payment?
My free trial will be over soon, and I want to cancel and do not use any more. How can cancel the account? I do not want you to deduct my money from my credit card. Thanks.
Product Support | | MOUYONGHONG0 -
How can a change a titular account
Good afternoon, how are you? I want to know how could i change the titular person of an account and how could i change the creddit card which the account is related to. Thanks, Nahuel
Product Support | | N.Cabrera0 -
Unsolved MOZ Crawler Stalled
MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.
Product Support | | WebMarkets0 -
How to cancel the subscription
Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
Product Support | | Ibrahim_AlQurashi0 -
PayPal Billing issue
we’re trying to pay for the Friday Webinar on advanced auditing, but typically PayPal uses the balance when you click “Pay” , which we DONT want. We want to use a credit card. When you click on “change” on paypal you typically are offered the credit cards you have on file, but this version only gives you the option of putting in a new credit card instead of serving up the cards that are already on file with PayPal. When we try to add a new card it tells us that that card is already linked to a paypal account (which would be the same one we are using). How do we pay with our credit card?
Product Support | | GraysonK0 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
Give colleague admin rights
I am the owner of the Moz account, but want to give a colleague the rights to add and delete users. How can I do this?
Product Support | | remkostrik1 -
Remove my credit card details
Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Now I tried to delete my credit card details from the account but there is no option to delete. Why? Please delete my credit card details from moz.com Priya Sharma honeymoonbug@gmail.com www.honeymoonbug.com
Product Support | | Nobody15562415626830 -
Unsolved Subscription plan Question
HI Moz Team Now I'm interesting to subscription pro ( medium ) plan for 4 months . Could you give me any discount? Sincerely yours
Product Support | | jakapongjoke991A0 -
How to del the account of moz
i dont wanna pay but know i take trail but i wanna del the account but dont know how to del
Product Support | | Nobody16068513179450 -
What happens if I remove GA completely?
If I were to remove Google Analytics completely, what would happen with my Moz campaign? What wouldn't I be able to see or use? I ask this on the back of the recent changes to EU 'cookie law'. It's getting to the point now where GA will no longer be a viable option unless you want to rely on consent from those awful cookie popup notices - the ones everyone hates and just clicks on to see the content.
Product Support | | robandsarahgillespie0 -
Campaign Tracking on Site with different CMS systems
Hello, We have a lot of international tracking issues. our site is www.avepoint.com/de our blog site is www.avepoint.com/blog/de The main site is hosted on Craft CMS, the other is on WordPress. Right now I am not seeing any rankings for blogs on our WordPress site but am seeing that I am winning words in Germany when I use google ad preview. I see good ranking stats for the main site. I am not sure why I cant see any data for the blog site. Any ideas what might be wrong or how I can fix it? Thanks, Amanda
Product Support | | AvePoint1 -
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
How do I get my campaign to go active? I am currently using the 30-day free trial.
Product Support | | JOhnClarkMartin0 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Cancel my MOZ Subscription
Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
Product Support | | visiontechnoindia0 -
Which URL should I add at general settings?
Hi,I would like to double check something. We have set up our site to be international with multiple language. However we have at the moment only 1 language live. SO when you go to www.yourzite.com, you will be redirected to www.yourzite.com/nl/.Which URL should I add at the general campaign settings. I have now added www.yourzite.com/nl/, but it shows that I don't have any incoming links or domain authority. Should I change the link to yourzite.com? That is also the link that Google shows in the search results. Regards Jack
Product Support | | YourZite.com0 -
Our client changed their domain name. Can we replace without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Our client changed their domain name. Can we replace it without the new domain without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Product Support | | ThomasCenterInc1
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