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Category: Product Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.

  • HayleyBowyer


    moz pro moz local

    You can see updates regarding known outages on our Moz Status page here: https://moz.com/help/status/maintenance-and-outages

    | HayleyBowyer
    0
  • HayleyBowyer


    moz pro moz local

    We handle cancellation concerns individually through our help team! Please reach out to them directly via email at help@moz.com! We also have a help article that walks through exactly how you can cancel or make changes to your accounts: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro Thanks!

    | HayleyBowyer
    0
  • UnitedOPT108

    Unsolved

    backling issue

    Other tools like ahref and smallseotools show different backlinks compared to MOZ for our website (www.unitedopt.com) ahref shows up 18,550 backlinks. Here I attached a screenshot of ahref.
    e754dbe6-3fb1-4362-8ae3-38cb0164b54f-image.png As well MOZ shows up with 2.4k backlinks.
    See this screenshot:
    4177b33f-2980-400e-ae96-af0d9ca838ae-image.png Why does this happen? Please respond to my question as soon as possible.

    | UnitedOPT108
    0
  • jakapongjoke991A

    Unsolved

    promotion

    HI Moz Team Now I'm interesting to subscription pro ( medium ) plan for 4 months . Could you give me any discount? Sincerely yours

    | jakapongjoke991A
    0
  • ArttiaCreative

    Unsolved

    ga4

    With the new GA4 coming out in 2023, can our Moz accounts connect to the new GA4 property?

    | ArttiaCreative
    0
  • GBY91

    Solved

    Hi Moz team, I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
    I just got an email from your side about charging 179 USD just realized after 20 hours.
    I would appreciate if you can refund the money and help me out. Please kindly consider 😞 Thanks a lot for your understanding.

    | GBY91
    0
  • Displetech

    Unsolved

    seo page treatment

    Is it possible to monitor on page changes with Moz? Let's say the description of product x is changed, I would know somehow. It could be title, image, meta desc, etc.

    | Displetech
    0
  • tdseward


    Especially since it is our landing page for our blog with multiple excerpt text i.e. growpath.com/resources/

    | tdseward
    0
  • WebMarkets

    Unsolved

    google analytics api

    Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/

    | WebMarkets
    0
  • netcomsia

    Unsolved

    moz pro link explorer help

    Export to csv spam links or other links does not work. Can you help me? And I already posted this question but it seems it was deleted. Without this option I do not see why I should continue moz subscription.
    alt text

    | netcomsia
    0
  • WebMarkets

    Unsolved

    moz crawler

    MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.

    | WebMarkets
    0
  • Zigaflow

    Unsolved

    looping error bug

    When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?

    | Zigaflow
    0
  • rong1992

    Unsolved This question is deleted!

    | rong1992
    0
  • B2daGz

    Unsolved

    matrix

    Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad

    | B2daGz
    0
  • bhsiao 0

    Unsolved

    performance metrics crawl error

    I am getting an error:
    Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
    I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?

    | bhsiao 0
    1
  • heelo

    Unsolved

    cancelation

    Hello, I need to cancel my account, how do I do that?

    | heelo
    0
  • ray96

    Unsolved

    cancelation cancelmyaccount

    Hello, I need to cancel my account, how do I do that?

    | ray96
    0
  • Pasindukw

    Unsolved

    charged help

    I forgot to cancel the trial period on time and my card is charged.
    I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?

    | Pasindukw
    0
  • CodeCo

    Unsolved

    search visibility

    Our search visibility on our Dashboard and in Rankings have not updated in the last two weeks. The rest of the data seems to update, but I cannot see whether we have improved in search visibility as it does not have data.

    | CodeCo
    0
  • giftstoindia

    Unsolved

    missing title metadata

    Hi, Moz reports 520 Missing Titles in Metadata issues. On of it is :
    https://www.giftstoindia24x7.com/l/cochin.aspx But the page has a valid title. Why is Moz reporting this page for missing title ? Thanks, Amit

    | giftstoindia
    0
  • EISMarketing

    Solved

    duplicate content

    Hello,
    Recently I noticed a new duplicate error notification.
    This page: https://www.earley.com/insights/internet-things-and-product-data
    is flagged as 'duplicate content' with 142 affected pages.
    Here's an example of one of the affected pages:
    https://www.earley.com/insights/how-ontologies-drive-digital-transformation
    This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
    I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
    Help!
    Thanks!
    Sharon

    | EISMarketing
    0
  • RiseSEOServices

    Unsolved

    on-page grader

    To the Moz team - When will your on page grader be fixed

    | RiseSEOServices
    0
  • startrek123

    Solved

    link tracking list domain authority link explorer

    Hi there
    Ive been using link tracking list to add links for my website for 2 years now and it always worked the same Way - - > up to 1 week and the links were added to website's portfolio. The problem occurs since 2 months and links placed in link tracking list simply arent being added to website's portfolio. Are there any updates going on in background? Anyone knows something about this issue?

    | startrek123
    0
  • WebMarkets

    Solved

    moz community points

    What happened to the MOZ points system and rewards for participating?

    | WebMarkets
    0
  • duncanwilcox

    Unsolved

    moz pro

    Hello in the last month or so I seem to no longer be able to log into Moz using Safari 15 on my Mac. I have content blockers disabled (though that shouldn't be a requirement anyway). Please fix!

    | duncanwilcox
    0
  • startrek123

    Unsolved

    link tracking list link explorer backlinks domain authority

    Hi there
    I want to share a big problem with you. Moz tracking list seems to be offline or having trouble finding links. I have an example:
    The page where the backlink has been placed was created months ago. As you can see on the picture:
    Link to the page is http://social.msdn.microsoft.com/profile/tableauxdumonde
    Backlink on that page is https://ggongtime.com/ Picture shows clearly that the page of backlink (Microsoft) has been indexed and already has got it's own backlinks in Moz (8) but it is still not linking to the backlink website (ggongtime.com).
    I've also attached a picture of page source where you can clearly see that it is a html link and is dofollow.
    The problem remains since 3 months and I want to find out what is going on. This Microsoft page is one of example. There are hundreds of other pages being found, or not, and are still not showing up in Link Explorer on website's portfolio.
    I want to know if there is a technical problem with link explorer, or anything else, because this is a serious problem for me. moz problem.png

    | startrek123
    0
  • PaulBarrs

    Solved

    site crawl

    How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -

    | PaulBarrs
    0
  • CarisaS_Wenda

    Solved

    site crawl

    I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?

    | CarisaS_Wenda
    0
  • startrek123

    Unsolved This question is deleted!

    | startrek123
    0
  • roadlexx

    Unsolved

    google search console technical seo

    Almost every new page that I create becomes Discovered - currently not indexed. It started a couple of months ago, before that all pages were indexed within a couple of weeks. Now there are pages that have not been indexed since the beginning of September. From a technical point of view, the pages are fine and acceptable for a Google bot. The pages are in the sitemap and have content. Basically, these are texts of 1000+ or 2000+ words. I've tried adding new content to pages and even transferring content to a new page with a different url. But in this way, I managed to index only a couple of pages. Has anyone encountered a similar problem?
    Could it be that until September of this year, I hadn't added new content to the site for several months?
    Please help, I am already losing my heart.

    | roadlexx
    0
  • alexx1212

    Solved

    resolved

    i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...

    | alexx1212
    0
  • TriforceMedia

    Solved

    I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
    b704ec57-5b3a-491d-9433-47576466ef20-image.png

    | TriforceMedia
    0
  • V2G

    Solved

    generate pdf report not working

    | V2G
    0
  • ValFulton

    Solved

    cancel

    I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?

    | ValFulton
    1
  • alliancehvac


    This is not a new campaign. It updates every Thursday but this week did not update some sections like:
    Search Visibility
    Desktop vs. Mobile Search Visibility
    Top National Keywords
    Top Local Keywords
    Rankings

    | alliancehvac
    0
  • kaymcgarr


    How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?

    | kaymcgarr
    0
  • kswales

    This question is deleted!

    | kswales
    0
  • Wenalyn

    Solved

    bill charged moz pro

    Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.

    | Wenalyn
    0
  • Sohail0373

    Solved

    Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com

    | Sohail0373
    0
  • etokam


    Hi ! my moz bar is not working and not showing DA/PA of website.

    | etokam
    1
  • Bdgbye


    Hi 
    there are some errors in this website. When i check this with my friends laptop it shows different DA PA
    but if i check this on my PC it shows different. Now which one is perfect? 
    Here's the Name and link of website Juicks
    Please check this and guide me where i am doing wrong. Thank you.

    | Bdgbye
    0
  • ruchirasharma


    Does Moz track position 0, if yes then at what position? I have some of keywords  for our website are appearing in featured snippet and Moz showing them ranking at #51+. In starting it seems I assume it's a ranking fluctuation but this is there from quite a long time and still showing same results.

    | ruchirasharma
    0
  • BuiLungTen

    Solved

    Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.

    | BuiLungTen
    0
  • Niujbuj76


    I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu

    | Niujbuj76
    0
  • rankvizguru


    I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?

    | rankvizguru
    0
  • Iuj873g


    i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks

    | Iuj873g
    0
  • Andresia


    Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'.  What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.

    | Andresia
    1
  • T_Cooper


    For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.

    | T_Cooper
    0
  • sbfhjsdfsdbfh


    Four month ago I launched my website stylistfontgenerator.com , and i write about latest fonts which we used in our blogs,artices,letters. Well, when i check stats of my website in moz, it doest not show ranking keyword in moz.
    What is this issue, and how i resolved this issue. Thanks
    Alex!//

    | sbfhjsdfsdbfh
    0
  • CGoldrich


    I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com

    | CGoldrich
    1

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