Moz Billing Help

In this guide you’ll learn more about what information is needed by the Moz Help Team so they can assist with issues related to billing and account access.

Quick Links

• Getting Help With Billing & Account Issues
• Help With A Moz Charge
• Help With Account Access

If you need help with billing-related issues or you have a question for the Help Team, you can reach them by emailing help@moz.com or by using the contact form.

When submitting your support request to the team, we ask that you include as much information as you can so the team can help you as efficiently as possible. Below we’ve outlined the type of information needed in order to help with common queries.

If you’re seeing a charge from Moz that you need assistance with, the Moz Help Team will need as much of the following information as possible in order to assist:

• The full name on the credit card charged
• The last 4 digits of the credit card charged
• The date of the charge
• The amount of the charge

If there is any other information needed in order to assist, the Help Team will reach out via email. Please keep an eye out for communications from the team.

Please note: Moz does not offer refunds of any kind per our Terms of Use. Cancellations take effect at the end of the billing period which means you will retain access for the length of the paid subscription.

If you’re having trouble accessing your account or have subscription-related questions, the Moz Help Team will need as much of the following information as possible in order to assist:

• The email address associated with your Moz account (if it’s different from the email used to contact them)
• A detailed summary of the issue you’re reporting
• The full name on the credit card tied to the account
• The last 4 digits of the credit card tied to the account

If there is any other information needed in order to assist, the Help Team will reach out via email. Please keep an eye out for communications from the team.