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@ericajorgensen

Hi Erica,
Sorry for the trouble here, and thanks for letting us know! That is odd that you whole team is having trouble, I hope I can help.

First, to answer your questions:

1. yes, it is required that you're logged into your Moz account to use Mozbar.

2. and yes, it should be sufficient to allow all cookies from moz.com https://www.screencast.com/t/D9CbAaKP5p

Please also clear your browser's cache and cookies, restart your browser again and then log into moz.com.

If you or your team are still having trouble I have an extended video covering troubleshooting steps here https://moz.com/help/research-tools/mozbar/troubleshooting-mozbar

If all else fails I'd love to see a screenshot of what you're seeing so I can get an idea of where you're getting stuck.
Best of luck!
Jo

@jocameron Hi there. Regarding the message 'Improve your MozBar experience. Please unblock 3rd Party Cookies, or allow [*.]moz.com in your Cookie settings.
Learn more', can I establish a couple of things?

1. Users must login with a Moz account for any feature to work, yes?
2. You say to Allow all cookies in the directions above. Is it not sufficient to (in Google Chrome), browse chrome://settings/cookies > scroll to Customized Behaviours > and add [*.]moz.com to 'Sites that can always use cookies' (including third party cookies on this site).

I'm pretty disappointed to come back from holiday and find that MozBar is not working at all for me or my team.

That's great news Bennie!

Thanks for persisting and for letting me know that this worked for you!

Cheers!

Jo

Hello!

Jo from the Moz support team here. Sorry for the trouble you've had recently with MozBar.

We have had some reports of issues logging in to MozBar and I've got some troubleshooting steps which I think might help!

First off please check that you're not blocking third party cookies from your browser settings.

To check this head to this page in Chrome chrome://settings/content/cookies

Then make sure you're not blocking third-party cookies https://screencast.com/t/YUTerLJ1

After you enable all cookies, including third-party, and save the settings, restart your browser and log back into moz.com.

After that, open up the MozBar and make sure you are logged in (it indicates whether you're logged in on the top of the page).

If you're still having problems, you may want to clear your browser's cache and cookies, as well. After it's all cleared out, try restarting the browser again and then logging in.

It can take a few clicks to log in, click on the yellow log in button that opens up a new tab each time, repeat until you're logged in.

If you're still stuck please check out our guide which has some more suggestions and a detailed list of information our support team requires to investigate further.

https://moz.com/help/guides/research-tools/mozbar

I hope this helps!

Jo